Legal

Accessibility Statement

Last updated: May 2026

Our Commitment

Hot Swap USA is committed to making our website accessible to people of all abilities, including those who use assistive technologies. We believe everyone should be able to find information about our water heater installation services, request a quote, and engage with our team without barriers.

Standards We Follow

We work to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

What We've Built In

  • Keyboard navigation throughout the site
  • Visible focus indicators on all interactive elements
  • Skip-to-main-content link at the top of every page
  • Descriptive alternative text on images
  • Semantic HTML structure with proper headings and landmarks
  • Color contrast that meets WCAG AA standards
  • Form labels and error messages that screen readers can announce
  • Support for reduced-motion preferences
  • Mobile-responsive design that works at multiple text sizes

Ongoing Improvement

Web accessibility is an ongoing effort. We continue to review our site, test with assistive technologies, and update our content as standards evolve. We welcome feedback that helps us improve.

Limitations

Some content on our site, particularly third-party embeds (such as financing applications, scheduling tools, and customer review widgets), may not yet fully meet WCAG 2.1 AA standards because they are hosted and controlled by external providers. We work with these providers to advocate for accessibility improvements.

Need Help or Have Feedback?

If you have trouble accessing any part of our website, or if you'd like to provide feedback about the accessibility of our site, please contact us. We will respond within 5 business days and work with you to provide the information, service, or experience you need.

Alternative Ways to Reach Us

If our website doesn't work for you for any reason, we're happy to help you over the phone. Call 800.848.7927 Monday through Friday 7am to 7pm Pacific, or Saturday 10am to 4pm Pacific. Our team can answer questions about systems, pricing, and rebates and can schedule a free virtual consultation by phone.