Privacy Policy

Effective Date: January 1st 2025

Hot Swap (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, booking services, or communicating with us. This Privacy Policy explains how we collect, use, and share your information.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

1. Personal Information You Provide

• Name, phone number, email address, and home address (when you fill out forms or request a quote)
• Information provided during virtual consultations or customer service interactions

1. Automatically Collected Information

• IP address, browser type, operating system, and usage data collected through cookies or similar technologies when you browse our site

1. Third-Party Rebate Information

• If applicable, we may assist in processing rebate forms that require homeowner information. These details are shared only with the rebate administrator (e.g., SoCalGas).

2. How We Use Your Information

We use your information to:

• Provide and manage our installation services
• Schedule consultations and communicate with you
• Process rebate applications on your behalf
• Improve our website and user experience
• Send updates, quotes, or promotional information (you can opt out anytime)

3. How We Share Information

We do not sell your personal information. We may share it only in these cases:

• With trusted partners who assist in delivering our services (e.g., rebate processors)
• When required by law or to comply with legal processes
• To protect our rights, property, or safety, or that of our customers

4. Your Rights Under California Law

If you are a California resident, you have the right to:

• Request the personal information we’ve collected about you
• Request that we delete your personal information
• Opt out of having your information sold (we don’t sell information, but this right is respected under CCPA)

To exercise any of these rights, email us at [email protected]

5. Cookies

We use cookies to help analyze website traffic and improve your experience. You can set your browser to refuse some or all browser cookies.

6. Data Security

We implement reasonable security measures to protect your personal information, but no method of transmission over the internet is 100% secure.

7. Children’s Privacy

Our services are intended for homeowners and adults. We do not knowingly collect information from anyone under 18 years of age.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this policy or how we handle your data, contact us at: [email protected]