[email protected]

Email Address

Facebook-f Twitter Instagram
800-848-7927

Privacy Policy

Effective Date: January 1, 2025 | Last Updated: March 3, 2026

Hot Swap (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, booking services, or communicating with us. This Privacy Policy explains how we collect, use, and share your information.

By using our website or services, you consent to the practices described in this policy.

  1. Information We Collect

Personal Information You Provide

  • Name, phone number, email address, and home address when you fill out forms or request a quote
  • Information provided during virtual consultations or customer service interactions

 

Automatically Collected Information

  • IP address, browser type, operating system, and usage data collected through cookies or similar technologies when you browse our site

 

Third Party Rebate Information

  • Hot Swap USA may assist homeowners in applying for energy efficiency rebates or incentive programs related to water heater installations. These programs may require homeowner information such as name, address, contact information, equipment details, and installation information.By requesting rebate assistance, you authorize Hot Swap USA to share the necessary information with the applicable rebate or incentive program administrator, utility provider, government agency, or authorized program partner responsible for processing the rebate. Examples may include SoCalGas, TECH Clean California, SMUD, other utility providers, or any current or future rebate or incentive programs that may become available. Hot Swap USA only shares the information necessary to process rebate applications and does not sell or share personal information with third parties for marketing purposes. Rebate programs are administered by third parties and may change, expire, or run out of funding without notice. Approval and payment are determined by the rebate program administrator.

 

  1. How We Use Your Information

We use your information to:

  • Provide and manage our installation services
  • Schedule consultations and communicate with you
  • Process rebate applications on your behalf
  • Improve our website and user experience
  • Send updates, quotes, service notifications, or promotional information. You can opt out at any time.

 

  1. How We Share Information

  • We do not sell your personal information.
  • We may share information only in the following circumstances:
  • With trusted partners who assist in delivering our services such as rebate processors or scheduling platforms
  • When required by law or to comply with legal processes
  • To protect our rights, property, safety, or that of our customers
  • We do not share personal information with third parties for marketing purposes.

 

  1. SMS Communications

    If you provide your mobile phone number through our website, lead forms, or during service interactions, you may opt in to receive SMS text messages from Hot Swap USA.

Program Description

  • Hot Swap USA may send text messages related to water heater installation services including appointment reminders, quote follow ups, project updates, installation notifications, customer service responses, and occasional promotional messages.

Message Frequency

  • Message frequency may vary depending on your project and communication needs. You may receive approximately 10-15 messages per month based on your project needs.

Opt Out

  • You may opt out at any time by replying STOP or OPT OUT to any message. After opting out you will receive a confirmation message and will no longer receive SMS messages.

Message Delivery

  • Message delivery may be delayed or unsuccessful due to carrier or network issues outside of our control.

Message and Data Rates

  • Standard message and data rates may apply depending on your wireless carrier plan.

 

  1. Your Rights Under California Law

If you are a California resident, you have the right to:

  • Request the personal information we have collected about you
  • Request deletion of your personal information
  • Opt out of having your information sold (we do not sell personal information)

To exercise these rights please contact us at [email protected].

  1. Cookies

  • We use cookies to analyze website traffic and improve user experience. You may configure your browser to refuse cookies if desired.

 

  1. Data Security

  • We implement reasonable security measures designed to protect your personal information. However no internet transmission can be guaranteed to be completely secure.

 

  1. Children’s Privacy

  • Our services are intended for homeowners and adults. We do not knowingly collect personal information from anyone under the age of 18.

 

  1. Changes to This Policy

  • We may update this Privacy Policy periodically. When updates occur the revised version will be posted on this page with an updated effective date.

 

  1. Contact Us

  • If you have any questions about this policy or how we handle your data, contact us at: [email protected]